Shipping & Returns

Free Shipping on all orders $100+


Every piece in our line is handmade to order, just for you! Orders generally ship in 3-4 business days on average. Please allow a little extra time due to high volume and know that we will never sacrifice the quality of an order just to get it out. Every order will always have the full attention to detail and care that you deserve. As soon as your order ships, you will receive an e-mail that includes the tracking number for your package. All orders ship via UPS from Susan Shaw Headquarters in San Antonio, Texas. 

If your order is time-sensitive, please be sure to include all necessary details in your order notes and we will do our absolute best to accommodate you.  Extra shipping charges may apply. 

Returns and Exchanges

We happily accept returns within 15 days of receiving your order. We do not need to receive the package back within 15 days, you simply need to begin the returns process within 15 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it, with the tags still on and in the original packaging. Returns that adhere to our Return Policy will be refunded the purchase price. Return shipping cost is the responsibility of the customer and we suggest returns via a trackable carrier.

Custom made items or designs or alterations to any original design are ineligible for a return or exchange. We only accept returns or exchanges of jewelry purchased from our website. To complete your return, we require a receipt or proof of purchase.  

To start a return or exchange, visit  


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 4-5 days after items have been received back for the refund to be processed. Refund on sale items will be refunded at the sale price.


Please inspect your items as soon as you receive your shipment.  We will gladly replace items if they are defective or damaged within 10 days. Any repairs needed after that may be subject to a small repair fee dependent on the type of damage. 

Returns / Exchanges must meet the above criteria. Any items sent back that do not meet the above criteria will be returned at the customer's expense.

Further questions about our policy? Email us at and let us know how we can help! Our customer service team is happy to assist during business hours.