Free shipping on orders $100+

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SHIPPING & RETURNS

Free shipping on all orders over $100.00.  

Every piece in our line is handmade to order, just for you! Our shipping lead time is 2-4 business days after your purchase. As soon as your order ships, you will receive an e-mail that includes the tracking number for your package. All orders ship via UPS from Susan Shaw Headquarters in San Antonio, Texas. 

If your order is time-sensitive, please be sure to include all necessary details in your order notes and we will do our absolute best to accommodate you.  Extra shipping charges may apply. 

Returns

Returns are allowed within 15 days of receiving your shipment. To be eligible for a return, your item must be unused and in the same condition that you received it, with the tags still on and in the original packaging. Returns that adhere to our Return Policy will be refunded the purchase price. Return shipping cost is the responsibility of the customer and we suggest returns via a trackable carrier.

Custom made items or designs or alterations to any original design are ineligible for a return or exchange. We only accept returns or exchanges of jewelry purchased from our website. To complete your return, we require a receipt or proof of purchase.  

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refund on sale items will be refunded at the sale price. If one of two items is returned during Buy-One-Get-One sales, the kept item will be charged in full.

Damages

Please inspect your items as soon as you receive your shipment.  We will gladly replace items if they are defective or damaged within 10 days.

Returns / Exchanges must meet the above criteria. Any items sent back that do not meet the above criteria will be returned at the customer's expense.

Qualifying Returns / Exchanges please send to:

Susan Shaw
Attn: Retail
2131 E. Hildebrand
San Antonio, Texas 78209

Further questions about our policy? Email us at hello@susanshaw.com and let us know how we can help! Our customer service team is happy to assist during business hours. 

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