My necklace arrived without the lobster claw attached. I contacted customer service including pictures just minutes after my order arrived. I did receive a very curt email within 48 hours but the return process is very complicated and requires a lot of effort on my end starting with applying to return the broken necklace, to package the item and go to the post office, pay the postage and wait for reimbursement and a replacement. I question the quality especially for the price when an item arrives in that condition and I am expected to put so much effort into returning it and pay up front for a replacement.

Maltese Necklace

I received this for Christmas from my children, and I absolutely love it! It will become my everyday, go with everything piece! Quality is lovely!

Maltese cross

Love this necklace! I get compliments every time I wear it. I have bought 3 pieces of jewelry from Susan Shaw and love all of them. Affordable and lovely.

The best gift...

I gave this to a good friend for Christmas and she loved it so much that she texted me a picture of her wearing it as soon as she opened it! Every gift from Susan Shaw is beloved.

Beautiful gift!

I bought 4 of this beautiful dainty cross to special women for Christmas. They all loved it and wore it the very second day.

Maltese necklace

Beautiful, dainty and just perfect to take on my trip to Italy!

Maltese Cross Bead Necklace

The chain is so dainty and just like as I do all her jewelry!!