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Return Policy

Our holiday return window has been extended to January 8th! 

To be eligible for a return, your item must be unused and in the same condition that you received it, with the tags still on. It must also be in the original packaging.  Custom made items or designs or alterations to any original design are ineligible for a return or exchange.  Return shipping is the responsibility of the customer.  

We only accept returns or exchanges of jewelry purchased from our website.  To complete your return, we require a receipt or proof of purchase.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please inspect your items as soon as you receive your shipment.  We will gladly replace items if they are defective or damaged within 10 days.


Once approved, Send returns / exchanges to:
Susan Shaw Jewelry - Retail
2131 E. Hildebrand
San Antonio, Texas 78209


Further questions about our policy?  Email us at and let us know how we can help!